Does it use the official WhatsApp API?

Yes. Each chatbot connects to Meta's WhatsApp Business API with its own number.

Can a person take over the conversation?

Yes. Live Chat operators take the conversation and the bot stops replying while they intervene.

Can I restrict who talks to the bot?

Yes. Every chatbot supports its own phone allow-list and usage limits.

WhatsApp Business chatbots powered by AI agents

ScaleMyTeam connects each WhatsApp Business number to Meta's official API and assigns it an AI agent that answers your customers around the clock. When a person is needed, an operator takes over from the Live Chat and the bot stops replying while they step in.

What is included

Guided connection through Meta's embedded sign-up: no tokens or webhooks to handle.
One dedicated WhatsApp number per chatbot and an AI agent with customizable instructions.
Allow-list of authorized phone numbers and per-chatbot usage limits: unauthorized numbers get a polite reply without spending any AI.
WhatsApp template editor and library to start conversations without opening Meta Business Manager.
Official WhatsApp groups: the agent can create and manage them, and replies inside the group knowing who wrote each message.
Multi-turn test chat that does not pollute your metrics, plus analytics on sessions, messages and average response time with CSV export.

How it works

Create the chatbot and connect your number with the guided wizard.
Assign an AI agent, or leave it in operator-only mode.
Try the agent in the test chat and, if you want, restrict access with the phone allow-list.
Monitor conversations and analytics from the dashboard.

Limits worth knowing

One WhatsApp number per chatbot: for several numbers you create several chatbots.
Sessions expire after 24 hours of inactivity and the bot remembers the last 20 turns of each customer.
Outside Meta's 24-hour window you can only write with approved templates.
Analytics, templates, groups and the test chat are available for WhatsApp only.

Frequently asked questions

Does it use the official WhatsApp API?: Yes. Each chatbot connects to Meta's WhatsApp Business API with its own number.
Can a person take over the conversation?: Yes. Live Chat operators take the conversation and the bot stops replying while they intervene.
Can I restrict who talks to the bot?: Yes. Every chatbot supports its own phone allow-list and usage limits.

Want to see it with your data?

Tell us your case and we will show you how it fits the platform.

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Content reviewed on 2026-10-25