Omnichannel messaging: WhatsApp, Messenger, Instagram and TikTok
A single Chatbots page gathers the bots of all your channels. Messenger and Instagram Direct land in the same inbox as WhatsApp and can be answered by an AI agent; TikTok connects for publishing content and viewing statistics, because its API does not offer direct messages.
What is included
- Create a chatbot in three steps: pick the channel, connect it and assign an AI agent (optional).
- Messenger (Facebook pages) and Instagram Direct (professional accounts) integrated into the same Live Chat.
- Change or remove the AI agent from the list or the detail view, effective immediately and without restarts.
- Filters by channel and status (connected, disconnected, archived) and bot renaming.
- TikTok: publish videos and photos from the platform and view account and video statistics.
How it works
- Connect the channel under “Messaging channels” (Messenger, Instagram or TikTok); WhatsApp launches its own wizard.
- Create the chatbot on that channel and, if you wish, assign it an AI agent.
- Handle conversations from the Live Chat and review the bot's metrics.
Limits worth knowing
- TikTok is not a chat channel and does not support an AI agent: its public API has no direct messaging.
- For Messenger, Instagram and TikTok you must connect the channel first; the chatbot is that connection.
- Instagram does not accept documents as attachments and limits image and video sizes (limits set by Meta).
Frequently asked questions
- Can I handle Messenger and Instagram from the same dashboard as WhatsApp?
- Yes. All conversations arrive in the unified Live Chat inbox.
- Can an AI agent reply on TikTok?
- No. TikTok is used to publish content and view statistics, not as a chat channel.
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